Senior Telecom & IT Consultant
Telecommunication Professional with a diversified experience of program management, O&M & managed services and technical sales. I had an overall experience of over two decades in telecom sector out of which more than 10 years spent working in various domains of Managed Services; 4 years as part of an operator running the NOC; 2 years as incharge of customer support; 2 years managing the field services and projects; 1 year as Incharge of network performance management and over 2 year as consultant delivering operational processes and developing operations organizations.
1994 - 1995
Executive MBA “Marketing” at School of Business & Commerce, Islamabad, Pakistan
1984 - 1989
Bachelor’s Degree in Electrical Engineering at University of Engg & Technology, Lahore
May 2016 - Todate
Senior Telecom & IT Consultant at MInt Consulting Group
heading the project management domain plus I also participate in business development activities like tender preparation, bid submission, contracting and execution of the projects.
July 2015 - Feb 2016
Senior Consultant - Operational Processes at Airtel Africa
Providing operational support with focus on operations in Nigeria, Ghana, Congo, Burkina Faso, Gabon, Niger, Rawanda. Developing / improving of operational organizations, writing operational processes, WLAs and support for day-to-day operations and performance reporting
Nov 2012 - Dec 2013
Program & Contract Manager at MCI Iran
Development of MS organization, resource planning, hiring of resources, competence development, HR transfers and re-assigning responsibilities. Handled NOC and Field operations for an interim period using sub-contractors. Being Head of Operations Support, developed operational processes, performed network governance, performance management and reporting of agreed SLAs & KPIs and contract management. Management and control of In-house Special Project.
Nov 2011 - Oct 2012
FLM & Operations Manager at Zain Kurdistan Iraq
Managed services takeover of Zain Iraq operations by Ericsson from NSN. Managing and control of FLM operations in 6 provinces of North Iraq for telco & non-telco parts using sub-contractors. Being Head of Operations Support, developed operational processes, performed network governance, performance management and reporting of agreed SLAs & KPIs and contract management. Management and control of rollout / expansion / upgrade projects in these 6 provinces through various civil sub-contractors.
May 2010 - May 2012
Head of Customer Support at Korek Telecom, Iraq
In charge of Customer Support for Korek Telecom in Erbil, Kurdistan, Iraq. Managed HR, Admin & Finance for the newly formed organization in Kurdistan. Transition Manager for Korek FOPS (Field Maintenance Project). Handling of the sourcing and resource management.
Jan 1994 - Oct 2009
Director Govt Account (KAM) at Ericsson Pakistan
Held various management positions during 17 years with Ericsson Pakistan.
- Presentation, Negotiation, Team Building & Management, Multi-tasking,
|English||Very Good||Very Good|
|Urdu||Very Good||Very Good|
Senior Project Manager
Mint Consulting Group