Client Relations Manager
Innovative and results oriented team player with considerable career experience in Financial Management, Office Administration, Procurement, and Operations Management.
To build a versatile career in a multinational corporate environment where my unique skills will be fully developed and harnessed for the benefit of any potential employer. I am a firm believer in the power of mind and value leadership in any venture.
Bachelor of Business Administration at Makerere University Business School
Client Relations Manager at BBS Terefayina
• Building and maintaining relationships with clients and key personnel within customer companies. • Conducting business reviews to ensure clients are satisfied with their products and services. • Alerting the sales team to opportunities for further sales within key clients. • Letting customers know about other products the company offers. • Attending meetings with clients to build relationships with existing accounts. • Achieving client relationship targets and KPI’s as set by the Head of Sales. • Working closely with Account Managers and Sales Consultants. • Escalating and resolving areas of concern as raised by clients. • Carrying out client satisfaction surveys and reviews. • Monitoring company performance against service level agreements and flagging potential issues. • Updating the CRM and ensuring account managers are aware of changes within clients. • Passing leads to the sales team and following up on progress. • Liaising with internal departments to ensure client needs are fulfilled effectively. • Build positive and productive relationships with clients for business growth. • Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships. • Understand client needs and customize existing business programs to meet their needs. • Provide client support and handle client communications effectively. • Manage and close client businesses to achieve profitability. • Maintain existing clients and generate new clients to achieve revenue goals. • Address client concerns promptly and professionally. • Inform clients about company products, services and promotions. • Discuss business contracts and cost with clients. • Ensure that client requests are handled timely and accurately. • Develop new strategies to improve client satisfaction. • Maintain up-to-date knowledge about company products and services.
- ● Accounting and book keeping skills (quick books 2013). ● Computer knowledge (MS office package, outlook, word, excel, PowerPoint). ● High ethical standards in business and professional life. ● Management skill. ● Entrepreneurial visionary skills development. ● Demonstrable creative and analytical skills. • Good interpersonal, leadership and negotiation skills • Assertive, results oriented and value driven • Excellent communication Skills - able to engage in good conversation and speak publicly with colleagues and customers. • Intellect vision, focus, poise and charisma- Ability to pay attention to quality and detail, take instructions and maintain active listening in times of pressure. • Team work- Flexible and innovative team player with excellent team work skills in a busy and multicultural working environment. • Undertake a demanding workload and plan work activities to meet strict deadline and requirements • Coordinate and manage project initiatives • Provide analytical support to identify and analyze business needs, determine optimum methods for planning, develop and implement business initiatives and identify options and alternatives • Proficient with computer software applications to prepare reports, correspondences and research information
|English||very good||very good|
Human Resource Manager