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service center team leader

Phone Number: +256782136544, +256700846853
Date of Birth: 09/10/1989
Gender: male
Marital Status: Single
Salary Expectation: 1200000
Driving Permit: No
Personal Statement:

I am a hardworking individual who strives to achieve the best in all areas, and I am always eager to learn new skills and advance my career



Bachelor of science in finance at Makerere university business school

second class upper


A level certificate at Valley college school, bushenyi

A level certificate


O level certificate at City view high school

O level certificate


3 years

service center team leader and call center agent at Smart telecom

Online trouble shooting with the clients to resolve customer queries. Providing quality customer experience and ensure timely issue handling. Providing client feedback to the to the technical and the product development teams Selling and promoting company products. Receiving, analyzing and registering customers’ complaints. Ensuring stock levels are maintained. Preparing books of accounts at every close of business. Handling incoming calls from customers Keeping up to date with special promotions and putting up displays. Efficient capture of customer data and accurate input of information into the Client Relationship Management System (CRM). Providing customers with product information and product availability. Carrying out stock taking at end of every month. Making daily sales reports and daily operations


loans officer intern at Pride microfinance limited

Confirming applicant’s credit worthness, Sensitising customers about available loan products, Mobilising voluntary saving products, Explaining repayment plans to customers, Preparing loan files, Processing loans as per bank general procedures


  • people management skills
  • Computer skills
  • Customer skills
  • Marketing skills
  • Client relations
  • Strong problem solving skills
  • Research skills


English ExcellentExcellent
Luganda goodgood
Runyakitara goodgood


Ritah Mande

Smart telecom

sales support and products

+256775817183, +256742020848

Eugene Kakonge

Smart telecom

call center team leader

+256700421664, +256742020840

Connie Nangobi

smart telecom

call center supervisor



  • Accounting, Administration, Banking, Business Development, Cashier, Clearing and Forwarding, Coffee Marketing, Consultancy, Customer Service, Data Entry and Management, Development Studies, Economics, Hotel Management, Human Resource, Information Technology, Leisure and Hospitality, Management, NGOs, Office Assistant, Operations Manager, Price Analysis, Procurement and Logistics, Project Planning, Public Administration, Real Estate Management, Receptionist, Restaurant Management, Sales and Marketing, Stock Controlling, Store Keeping, Tourism
  • Updated 3 years ago

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