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Atuhaire

Cynthia
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Customer Service Representative

Phone Number: 0790790367
Date of Birth: 10/12/1990
Gender: female
Marital Status: Single
Salary Expectation: 2,000,000 Net p.m
Driving Permit: Yes
Personal Statement:

As an experienced customer service expert with over three years’ experience in the telecommunication industry, my tenacious and proactive approach coupled with my wide range of skills has resulted in: numerous important contract wins, meeting set targets and exceptional performance at my current job .
I am currently seeking a new challenge in administration which will utilise my excellent customer care experience; administration skills; thorough knowledge of all Microsoft Office programs; extensive experience liaising with colleagues and clients; meticulous attention to detail; and interpersonal and communication skills in an efficient and effective manner.

Education

2010- 2014

Bachelor of international business at Makerere university business school,

University transcript

2008-2009

UACE at St. Joseph’s senior secondary school Nagalama

UACE certificate

2004-2007

UCE at St. Joseph’s senior secondary school Nagalama

UCE certificate

Experience

April 2016 to present

Customer service representative at Africell Uganda Limited.

➢ Handle customer inquiries, complaints, calm angry customers, repair trust and sell company products. ➢ Meet personal/team sales targets. ➢ Keep records of customer interactions, process customer accounts and file documents. ➢ Take the extra mile to engage customers. ➢ Build sustainable relationships of trust through open and interactive communication.

April 2015 to March 2016

Contact Centre executive at Africell Uganda Limited.

➢ Follow up on escalated customer complaints within the given response times and ensure customers get timely feedback to their query or complaint. ➢ Resolve customer queries and update customers on products and services and take ownership of any issue raised until resolution is achieved. ➢ Respond to customers in a positive and efficient manner. ➢ Adhere to and achieve prescribed customer contact quality standards. ➢ Provide information or solutions to queries that are raised by customers ➢ Continually identify better ways of work and share this with the team and management as appropriate ➢ Promote and maintain a high quality, professional, service oriented company’s image among users.

December 2013 to May 2014

Administrative Assistant (Internship) at Letshego (U) Limited

➢Provide general administrative and clerical support including mailing, scanning, faxing and copying to staff. ➢ Maintain an electronic and hard copy filing system. ➢ Open, sort and distribute incoming correspondences. ➢ Perform data entry and scan documents. ➢ Assist in resolving any administrative problems. ➢ Run company errands to post office and office supply store. ➢ Answer calls from customers regarding their inquiries. ➢ Prepare and modify documents including correspondence, reports, drafts, memos and emails. ➢ Assist in scheduling and coordinating meetings, appointments and travel arrangements for staff.

Skills

  • Ability to multitask.
  • Good team player.
  • Excellent communication and interpersonal skills.
  • Computer literacy with experience in Microsoft office and use of internet resources.
  • Problem solving skills.
  • Planning skills i.e. event coordination, making appointments, prioritizing etc.
  • Strong organizational, administrative and general office skills.
  • Excellent customer care skills.

Languages

LanguageSpokenWritten
English ExcellentExcellent
Runyankole Very goodGood
Luganda GoodGood

References

Amako Asega

Africell (U) limited.

Retail shops manager.

0790790655

amako.asega@africell.ug

Henry Njawuzi

Q-Sourcing (U) limited

Project administrator

0791065433

henrynjawuzi@qsourcing.ug

Giles Aijukwe

Letshego limited Uganda.

Business development manager

0772594526

aijukweg@gmail.com

  • Administration
  • Updated 2 years ago

To contact this candidate email cynthiatuhaire@gmail.com

Contact using webmail: Gmail / AOL / Yahoo / Outlook