Customer Service Representative
As an experienced customer service expert with over three years’ experience in the telecommunication industry, my tenacious and proactive approach coupled with my wide range of skills has resulted in: numerous important contract wins, meeting set targets and exceptional performance at my current job .
I am currently seeking a new challenge in administration which will utilise my excellent customer care experience; administration skills; thorough knowledge of all Microsoft Office programs; extensive experience liaising with colleagues and clients; meticulous attention to detail; and interpersonal and communication skills in an efficient and effective manner.
Bachelor of international business at Makerere university business school,
UACE at St. Joseph’s senior secondary school Nagalama
UCE at St. Joseph’s senior secondary school Nagalama
April 2016 to present
Customer service representative at Africell Uganda Limited.
➢ Handle customer inquiries, complaints, calm angry customers, repair trust and sell company products. ➢ Meet personal/team sales targets. ➢ Keep records of customer interactions, process customer accounts and file documents. ➢ Take the extra mile to engage customers. ➢ Build sustainable relationships of trust through open and interactive communication.
April 2015 to March 2016
Contact Centre executive at Africell Uganda Limited.
➢ Follow up on escalated customer complaints within the given response times and ensure customers get timely feedback to their query or complaint. ➢ Resolve customer queries and update customers on products and services and take ownership of any issue raised until resolution is achieved. ➢ Respond to customers in a positive and efficient manner. ➢ Adhere to and achieve prescribed customer contact quality standards. ➢ Provide information or solutions to queries that are raised by customers ➢ Continually identify better ways of work and share this with the team and management as appropriate ➢ Promote and maintain a high quality, professional, service oriented company’s image among users.
December 2013 to May 2014
Administrative Assistant (Internship) at Letshego (U) Limited
➢Provide general administrative and clerical support including mailing, scanning, faxing and copying to staff. ➢ Maintain an electronic and hard copy filing system. ➢ Open, sort and distribute incoming correspondences. ➢ Perform data entry and scan documents. ➢ Assist in resolving any administrative problems. ➢ Run company errands to post office and office supply store. ➢ Answer calls from customers regarding their inquiries. ➢ Prepare and modify documents including correspondence, reports, drafts, memos and emails. ➢ Assist in scheduling and coordinating meetings, appointments and travel arrangements for staff.
- Ability to multitask.
- Good team player.
- Excellent communication and interpersonal skills.
- Computer literacy with experience in Microsoft office and use of internet resources.
- Problem solving skills.
- Planning skills i.e. event coordination, making appointments, prioritizing etc.
- Strong organizational, administrative and general office skills.
- Excellent customer care skills.
Africell (U) limited.
Retail shops manager.
Q-Sourcing (U) limited
Letshego limited Uganda.
Business development manager