Group Operations Manager
A seasoned and tactful hotel & restaurant management professional with approx 3 decades of experience in Banqueting & Conferencing, F&B Operations, P&L, Training, Recruitment, Menu structuring, Budgeting, Business development, Cost control and guest servicing. A highly dependable asset when it comes to food & beverages business development, operations management, and service delivery, An expert at people management and I hold expertise in the domain of food cost/menu planning & budgeting. Can be relied upon for staffing & payroll management and I possess excellent stress & time management skills. I am well-versed with the hotel & restaurant’s management processes & systems, and demonstrate excellent customer relationship management skills.I ensure service delivery at every point of sale in the Food and Beverage Department.Supervising and coordinating with the Food and Beverage Department.Team management, leadership & a team player.I am driven & determined, forward thinking, ambitious, outgoing, financially astute, experienced & guest focused, and a natural leader. A liking for organizational work.People focused, Results driven, Possess a clear cut commercial understanding of the market, Self managed, A creative problem solver & am Resilient.I am well versed also in Pre openings & startups.
Effective management: delivering profit center profitability
Sales ability Adaptability: coping with the diversity of customers and their needs, Thoroughness & Sensitivity to customers: good relationship skills and a Spirit of initiative I would like to reach the the peak of my success. I Specialize in Hotel and Restaurants Operations particularly the Food & Beverages Dept – Services