Customer support Manager
Enthusiastic hardworking person with a holistic understanding of Business and information technology. Readily adapts to change, works independently as well as in a team and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality at the lowest cost possible.
Education
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2016-2019
Degree at Multitech Business School
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Bachelor’s degree in Business Computing
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2002-2003
UACE at Buloba High School
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Uganda Advanced Certificate of Education
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1998-2001
UCE at Buloba High School
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Uganda Ordinary Certificate of Education
Experience
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February 2015-September 2016
Data Entrant at International Contact Uganda
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o Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry o Review data for deficiencies or errors, correct any incompatibilities if possible and check output o Research and obtain further information for incomplete documents o Apply data program techniques and procedures o Generate reports, store completed work in designated locations and perform backup operations o Scan documents and print files, when needed o Keep information confidential o Respond to queries for information and access relevant files o Comply with data integrity and security policies
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January 2018 – August 2018
Vehicle Monitoring Officer at Mukasa Couriers Limited
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o Planning and coordinating daily vehicle loading/routing and trip schedules o Getting daily Vehicle status (current positions) o Conducting investigative reports for driver behavior using Fleet Monitoring system o Monitoring. Monitoring and evaluating the performance of third party logistics providers. o Profound on delivery times, transit loses, vehicle breakdown, reliability, and quality o Monitoring fleets with tracking system – to eliminating driver abuses o Using On Board Computer to locate and trace all fleets, and cargo to make fast decisions o Monitoring driver behavior using the vehicle monitoring system
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September 2018 - November 2018
Internship at Smart Up Factory
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o Networking and Computer repair. o Repairs and maintains computers and servers o Building or configuring new hardware, o Installing and updating software packages, o Creating and maintaining computer networks.
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December 2018 –Update
Customer Support Manager at Live Interactive Media
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o Communicating with clients and customers about their experiences with a product or service o Providing advice on purchasing products or services o Answering client or customer questions about properly using or accessing a product or service o Taking or processing orders for a product or service o Listening to customer or client complaints or concerns and working to resolve their issue o Answering customer enquiries or passing them on to the appropriate department. o Giving information and helping to solve customer problems.
Skills
- • Computer Net working
- • Data Base Management
- • Windows operating Systems
- • Information system operations
- • Hardware troubleshooting and repair
Languages
| Language | Spoken | Written |
|---|---|---|
| English | English | English |
| Luganda | Luganda | English |
References
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Byaki Kazibwe Ivan
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Mildmay Uganda
Fleet Management Coordinator
(+256)704304055/783304055
van.kazibwe@mildmay.or.ug
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Nansambu Shakira
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Cosur Rehabilitation Hospital
Accountant
(+256)756444882
nansambushaira@gmail.com
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Masiba Dickson
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Agric Evolve Uganda Ltd
Transport and Logistics Manager
(+256)785605753/070359801
masiiba.dickson@agrievolve.com
To contact this candidate email kagashas@gmail.com
