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Kayaga

Shamirah
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Customer support Manager

Phone Number: 0702244281
Date of Birth: 16/11/1997
Gender: female
Marital Status: Single
Salary Expectation: 1000000
Driving Permit: No
Personal Statement:

Enthusiastic hardworking person with a holistic understanding of Business and information technology. Readily adapts to change, works independently as well as in a team and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality at the lowest cost possible.

Education

2016-2019

Degree at Multitech Business School

Bachelor’s degree in Business Computing

2002-2003

UACE at Buloba High School

Uganda Advanced Certificate of Education

1998-2001

UCE at Buloba High School

Uganda Ordinary Certificate of Education

Experience

February 2015-September 2016

Data Entrant at International Contact Uganda

o Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry o Review data for deficiencies or errors, correct any incompatibilities if possible and check output o Research and obtain further information for incomplete documents o Apply data program techniques and procedures o Generate reports, store completed work in designated locations and perform backup operations o Scan documents and print files, when needed o Keep information confidential o Respond to queries for information and access relevant files o Comply with data integrity and security policies

January 2018 – August 2018

Vehicle Monitoring Officer at Mukasa Couriers Limited

o Planning and coordinating daily vehicle loading/routing and trip schedules o Getting daily Vehicle status (current positions) o Conducting investigative reports for driver behavior using Fleet Monitoring system o Monitoring. Monitoring and evaluating the performance of third party logistics providers. o Profound on delivery times, transit loses, vehicle breakdown, reliability, and quality o Monitoring fleets with tracking system – to eliminating driver abuses o Using On Board Computer to locate and trace all fleets, and cargo to make fast decisions o Monitoring driver behavior using the vehicle monitoring system

September 2018 - November 2018

Internship at Smart Up Factory

o Networking and Computer repair. o Repairs and maintains computers and servers o Building or configuring new hardware, o Installing and updating software packages, o Creating and maintaining computer networks.

December 2018 –Update

Customer Support Manager at Live Interactive Media

o Communicating with clients and customers about their experiences with a product or service o Providing advice on purchasing products or services o Answering client or customer questions about properly using or accessing a product or service o Taking or processing orders for a product or service o Listening to customer or client complaints or concerns and working to resolve their issue o Answering customer enquiries or passing them on to the appropriate department. o Giving information and helping to solve customer problems.

Skills

  • • Computer Net working
  • • Data Base Management
  • • Windows operating Systems
  • • Information system operations
  • • Hardware troubleshooting and repair

Languages

LanguageSpokenWritten
English EnglishEnglish
Luganda LugandaEnglish

References

Byaki Kazibwe Ivan

Mildmay Uganda

Fleet Management Coordinator

(+256)704304055/783304055

van.kazibwe@mildmay.or.ug

Nansambu Shakira

Cosur Rehabilitation Hospital

Accountant

(+256)756444882

nansambushaira@gmail.com

Masiba Dickson

Agric Evolve Uganda Ltd

Transport and Logistics Manager

(+256)785605753/070359801

masiiba.dickson@agrievolve.com

  • Information Technology
  • Updated 1 year ago

To contact this candidate email kagashas@gmail.com

Contact using webmail: Gmail / AOL / Yahoo / Outlook