Skip to main content

Masogoyi

Denis
Logo

Information Technology

Phone Number: 0756342010
Date of Birth: 14/11/1988
Gender: male
Marital Status: Married
Salary Expectation: 2,000,000
Driving Permit: Yes
Personal Statement:

I have capacity at finding and resolving malfunctions, using exceptional technical and
communication skills to ensure minimization of downtime and optimal computer performance. I
am an hands-on IT professional with more than 6 years’ experience in support.
I have a proven track record of managing and maintaining servers and desktops in LAN/WAN
network infrastructure

Education

3years

Bachelor of Information Technology at Mbarara University Of Science and Technology

Bachelor of Information Technology

2years

Uganda Advanced Certificate of Education at Mbale Comprehensive High School

Uganda Advanced Certificate of Education

4years

Uganda Certificate of Education. at Green Valley High School

Uganda Certificate of Education.

Experience

2013 to present

IT Manager at Kabira Country club

Installation and configuration of routers. configuration and managing wireless internet through routers and access points Working hand-in-hand with the internet service providers to ensure that internet is available all the time Assessing the condition of equipments received and whether faulty parts require repair or replacement. Preparing security instruments, implementing security tools like firewalls, anti-virus software and developing user authorization and system access profiles. Supporting and maintaining servers and backups. Computer and network servicing Data recovery Performing routine Data Backups. Software and hardware installations identifying, recommending and purchasing IT services and goods Providing monthly progress reports outlining the work accomplished Shared knowledge with new recruits and also Trained staff on the use of ICT Technologies and new softwares. configuring and backing up outlook express, microsoft outlook and Microsoft exchange emails

March 2012-26/07/2013

Internet/mobile data personnel at INTERNATIONAL BUSINESS MACHINE (IBM)_AIRTEL UGANDA CALL CENTER

Tactfully handle confrontational and stressful interaction with customers Ensure 24/7 internet availability Manage a high-volume workload within a deadline-driven environment. Handle different data quarries from customers, doing manual phone, modem and router internet configuration and automatic provisioning, Handling customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Answering and handing escalated telephone calls and emails Selling and up selling Ibm-Airtel Uganda products and services

febuary 2010-january 2012

Field IT officer at CONTINENTAL COMPUTER CENTER LTD

Conveying critical systems information to non technical persons. Working hand-in-hand with the internet service providers of different companies and organizations to ensure that internet is available all the time Software and hardware installations. Implementation, creation and management of multiple applications for back end and website. Back end including flash slide shows and Newsletters. Administering network resources including user access rights and maintaining an up-to- date inventory of network resources. Providing Support to system set up, testing, monitoring and troubleshooting the Network. Participating in the physical inventory checks of the Information systems. Accountable for long-term and day-to-day maintenance and technical support of site including suggestion, solutions and analyzing requirements to meet user needs. Preparing security instruments, implementing security tools like firewalls, anti-virus software and developing user authorization and system access profiles. Performing Data Backups. Providing monthly progress reports outlining the work accomplished. Performing any other duties as may be assigned to me from time to time.

Skills

  • Communication
  • Leadership
  • Goal Oriented
  • Customer Service

Languages

LanguageSpokenWritten
English yesyes
Luganda yesyes
Lugisu yesNo

References

Mr. Wagidebu Peter

Continental Computer Centre

IT Solutions Officer and Director

0772409981

wagidebuw@yahoo.com

Mr Wambewo Robert

Contact Computers Ltd

Technical manger

0702325072

robwambewo@gmail.com

Mr. Mbabazi Andrew

Kream Zone Media

Technical Director

0754950314

jhamandrew@gmail.com

  • Information Technology
  • Updated 1 year ago

To contact this candidate email masogoyi@gmail.com

Contact using webmail: Gmail / AOL / Yahoo / Outlook