Self Employed
I am a conscientious person, with extensive experience in the fields of customer service and sales and marketing. I have assumed the roles of Customer service assistant, sales representative and customer service advisor and currently seeking a new position to expand my professional horizons.
A highly organised and efficient individual, whose thorough and precise approach to projects has yielded excellent results. Recent achievements with my former employer include the implementation of an innovative new filing system.
Education
-
2008 - 2010
Diploma in Procurement and supply chain management at Makerere University Business Schoo
-
Diploma in Procurement and supply chain management
-
2006 - 2007
Uganda advanced certificate of education at Kasese High School
-
Uganda advanced certificate of education
-
2001 - 2004
Uganda certificate of education at Bwera Secondary School
-
Uganda certificate of education
-
1994 - 2000
PLE at Hamukungu Primary School
-
PLE
Experience
-
four (4) years
Customer service advisor at Hima Cement ltd
-
Daily sales order processing Presenting a professional and friendly first impression of the firm to all customers and visitors Managing incoming customer phone calls and emails Cold calling all customers within my portfolio at least once a week by 10AM and at least 20% of the customers should be called daily Receiving customer complaints and lodging them in the customer relations management (CRM) Sending account statements to customers every Monday and upon request Circulating sales reports to all the stake holders (i.e. Daily sales reports, shift loading reports) Organising stationery orders and liaising with stores to meet departmental requests Also assumed the role of customer service centre, section fist aider.
Skills
- 40 words per minute typing
- Proficiency in all areas of
- Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint
- Excellent communication skills, both written and verbal
- Ability to bond with and work in a team
- Leadership skills
- Customer service orientation
- Data collection and ordering skills
- Problem solving
- Fully qualified first-aider
- Adaptability
Languages
| Language | Spoken | Written |
|---|---|---|
| English | Fluent | Fluent |
| Luganda | Fluent | Fair |
| Rusongora | native | Fluent |
| Rutooro | Advanced | Advanced |
| Runyoro | Fluent | good |
| Runyankore | Fluent | good |
| Lukonjo | Advanced | Fair |
| Swahili | Good | Fair |
| Kinyarwanda | Fair | Fair |
References
-
Joseph Kaganda
-
Lafarge Uganda
Depot Supervisor
0782386992
oseph.kaganda@lafarge.com
-
Godfrey Tumuhimbise
-
Equity Bank
Loans Manager
0782554336
godfrey.tumuhimbise@equitybank.co.ug
-
Jane Kabatesi
-
Lafarge Uganda
Logistics Assistant
0772914025
jane.kabatesi@lafarge.com
-
Deo Kaseese
-
Lafarge Uganda
Logistics manager
0772962130
deo.kaseese@lafarge.com
-
Laurent Ndushabandi
-
Transafrica Continer Transport Ltd (TACT)
C.E.O
+250788300756
ndushabande4@hotmail.com
To contact this candidate email man22052@gmail.com
