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Operations Manager

Phone Number: 0782343336
Date of Birth: 07/04/1977
Gender: female
Marital Status: Married
Salary Expectation: 3,500,000
Driving Permit: Yes
Personal Statement:

Dorothy is an operations person with great skills in risk management ,people management and banking operations


3 years

BA in Economics at Makerere University

BA economics


8 years

Branch operations Manager at KCB BANK

KEY RESPONSIBILITIES & RESULT AREAS OF THIS ROLE • I was able to oversee the banking operations of the Branch making sure that all potential risk areas are mitigated. My branch has not had any fraud and has always scored an audit rating of 85% in all audits undertaken. • Manage risk by monitoring cash holdings against insurance limits this limits the branch exposure to risk. • Check the branch records to ensure that internal controls and policies are adhered to; this helps me to effectively manage internal controls. • A robust control environment has been enforced at the branch through regular snap checks and to that we have consistently scored an 85% in audit. • I was able to implement customer service complaint tracking procedures and coach the team on how to handle these complaints. • Customer queries have been timely resolved at the Branch under my leadership through timely feedback to the customers in regard to their complaints. • Supervise the day-to-day operational aspects of the branch for effective & efficient branch operations & deliverables e.g. payment & referral authorization in order to offer quality service. • Provide knowledge, skill, and develop a motivated result oriented team to achieve high productivity and performance and ensure continuous staff availability through effective leave scheduling, this helps me to have Efficient and high quality staff. • Safe custody of the Branch’s cash and other Bank tangible assets such as keys in order to avoid financial loss. • Ensure that suspicious transactions are recorded and referred to the branch manager or Risk department in accordance with Anti-money laundering policies for Compliance of Anti-Money Laundering Policy. • Maintaining the key register by ensuring that dual control is in place for proper control of prime keys and combination settings to safe guard bank assets. • Ensure that the ATM operations are in accordance with the laid down procedures to ensure that clients have easy access to cash and fraud opportunities are minimized. • Carrying out periodic surprise checks to ensure compliance. • I have been able to prepare and submit daily, monthly and quarterly reports and reconciliations to head office timely some times before the deadline. • I have been able to monitor the assigned areas of accounting for purposes of compliance with financial policies, established procedures and government regulations. • Responsible for assisting in solution development and controlling the department reporting process. • I have been able to achieve good audit rating of not below 86%


  • Risk Management


Luganda YesYes


1. Mwanje Thomas

Stanbic Bank

Branch Manager

0706576066/ 0772475678

  • Banking
  • Updated 3 years ago

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