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Business coordinator/Customer Service Manager

Phone Number: +256 705 009 061
Date of Birth: 09/10/1978
Gender: female
Marital Status: Married
Salary Expectation: 2,500,000/-
Driving Permit: Yes
Personal Statement:

Through my previous roles as an Administration Assistant/Personnel Secretary, HR Officer, Administrative Secretary and Customer Service Personnel, I gained all round interpersonal skills, financial and managerial skills which have given me the ability to confidently interact with diverse individuals at all levels. I have the ability to work individually or as part of a team in order to achieve company and personal goals. I am flexible and work well under pressure, and would like to use, enhance and develop more skills.


2011 to 2013

Bachelors Degree in Human Resource Management at Ndejje University

Bachelors Degree in Human Resource Management

1994 to 1996

Diploma in Business Studies at Makerere University Business School

Diploma in Business Studies

1991 to 1993

A dvanced Level at Kibibi Senior Secondary Sch

Advanced Certificate of Education

1987 to 1990

Ordinary Level at St Josephs Girls School

Ordinary Certicate of Educatione


June 2012 to date

Business Coordinator/Customer Services Manager at Unique Cargo Management Solutions Ltd

Making reports for clients on behalf of the organization. Acting as first point of contact for customers, tasked with providing accurate and timely responses to enquiries on containers rates, clearing agents. Negotiating rates on oversees consignments and coordinating with oversees offices to ensure that cargo arrives at Mombasa on time. Carrying out routine administration of the duties. Processing team payments, and purchase order management, collection of income and updating the budget monitoring records. Keeping accurate records in SAP for the team i.e. leave requests, sickness records and work patterns. Coordinating and organising the bookings for the senior leadership, liaising with venue providers and away days for staff Reducing on organisation loses by negotiating rates favouring the organisation. This is possible where by i keep close monitoring of our competitors rates and compare so that i come up with a better rate. negotiating rates (on freight) with different shipping lines and ensure empty containers are dropped in Kampala depots where possible this reduces on transport costs and where impossible rerun containers to Mombasa on time before expiry of free period given by shipping lines Monitoring offloads by clients after delivery and follow up closely to ensure that client does not take more than the stipulated period to offload and return the empty back to us.

March 2010 to May 2012

Personal Assistant to CEO/HR officer & CSV at Evergreen Shipping Line

Ensuring the diary commitments, paper and travel arrangement were managed effectively and conducted weekly diary meetings with the CEO to discuss upcoming engagement, invitations and other event requests Managed the flow on information from our stakeholders, highlighting urgent correspondence to the staff member concerned. Prepared correspondence on behalf of the CEO Working together as a team to provide support to our clients and making sure that their guidelines and up to date. Drafted correspondence on behalf of the chairman in his absence and oversaw the arrangement of his international travels and accommodation. Dealt with and controlled all company records both electronic and print. I was charged with ensuring an efficient system for storage and retrieval. Typed and distributed agendas and minutes for board members. Provided secretarial and administrative support to the Chairman, and performed the role of Computer User Support to other staff by offering them on-the-job training in desktop applications. Streamlined an efficient system by screening telephone calls, visitors, mail/communication and routing them to the rightful correspondent. Arranged meetings and appointments for the Chairman and dealt with other duties as assigned. Monitored and was in-charge of purchasing and maintaining office supplies. HR Duties Serves as Post Time and Attendance Clerk. Collects bi-weekly staff timesheets, verifies for accuracy and submits for approval by the appropriate staff member before filing accordingly. Maintains and reconciles leave forms and timesheets for all staff and generates accurate PC-57 reports quarterly and/or at each fiscal closure and at end of PSC contracts. In coordination with the HR Specialist, organizes staff records and electronic files for easy access and retrieval. Receives and logs applications for various vacancies and performs initial screening of applicant documentation. Assists with the scheduling, preparation and coordination of interviews. Prepares welcome packets for all new staff. Organizes, performs and coordinates orientation and induction of new hires. Assists with scheduling of orientation activities for new staff. Work with various departments to coordinate and make sure orientation for new staff happens as per schedule. Working with the HRS, tracks anniversaries such as Enter-on-Duty dates for all Personal Services Providers. •Assists coordinate the release of all PSC contracts including Short term and Long term contracts Tropical Energy Petroleum Company Administration Assistant my duties: was in charge of keeping an up to date register of directors and filing changes with Companies House. Processed staff salaries and sub-contractors payments and was responsible for reconciling bank statements and income collection. Maintained the companys prepayments and accruals schedules. Processed monthly invoices and was in charge of coordinating with the councils accounting department for their approval. I oversaw and dealt with the tenants’ enquiries or complaints and found solutions suited to each individual person need. Liaised and coordinated with Landlords in order to resolve issues raised by the tenants. Oversaw and monitored the computer filing system and kept it up-to-date which made it easy and accessible for use for anyone. Dealt with incoming and outgoing emails and all correspondences. Maintained the office supplies of stationary and was in charge of hiring contractors for servicing office machinery and monitored that they were kept in good working order.

July 2000 to 2004

Administration Secretary/Accounts Assistant at Conrad Properties Ltd

Worked cooperatively with the Accountant to prepare management and financial accounts for the Board of Directors, completed annual returns and quarterly VAT returns. Liaised with external providers of services i.e. surveyors, legal firms, building regulations teams in different local authorities, electric, gas and water suppliers. Made electronic changes/filing of directors to companies house. Worked together with the accountant to prepare cash flow statements and reviewed budgets on a monthly basis and coded accounts receivables on a weekely basis. Supervised and oversaw the internal and external communications of the company for example postal, telephone and email communication. Worked cooperatively with others, setting goals and targets for our building sites, resolved problems and made decisions that enhanced organisational effectiveness. Liaised with financial institutions regarding the companys projects and other fi


  • I have a wide range of experience in computerised programs, particularly, Microsoft Office: Excel spreadsheets, Database software, PABX, Ms Word, SAP, outlook, windows 365 and e-mail. I have good communication skills both verbal and written, good time management skills and an eye for detail in the work place. I have the ability to pick up new systems quickly and prioritising my own work load


English GoodGood
Luganda GoodGood


Mr. Sanya Lawrence Ouma

Regional Service Center, Entebbe



Prof. Kepha Natolooka

Ndejje University

Head of Department of management, faculty of Business Administration and Management


Mr. Kabanda Richard

Gulf Badr Group (U) ltd

IT Manager

+256 771833688

  • Human Resource
  • Updated 3 years ago

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