My Name is Nantumbwe Brenda 26 years old holding a Bachelors Degree in Business Administration from Makerere University, am a dedicated, efficient flexible results oriented customer experience specialist with 3(three) years progressively responsible experience in corporate administration managing responsibilities in Multinationals, SMEs and Startups.
Demonstrated proficiency in coordinating programs and interfacing with professionals of all levels; coupled with strong ability to assess services and support, including human service programs and general information dissemination.
Profound knowledge of the company/organizational policies pertaining to budgeting and accounting coupled with outstanding knowledge of company laws and procedures.
Bachelor of Business Administration at Makerere University
2 class Honors
UACE at St Mary’s Kitende S.S
A level Certificate
UCE at St. Charles Lwanga S.S
O level Certicate
PLE at Nakasro Primary School
2018 to date
Call Center Manager at Feb 2018
•Ensuring successful management of the call center; setting shift schedules, Trainings, setting disciplinary action and other duties in the call center. • Prepare weekly and monthly reports with numbers and completion rates for performance reviews. • Successful management of operations duties that assist in the day to day running of the company; like avail the team with airtime, field transport. • Negotiating contracts with suppliers like fleet companies and delivery companies like Friendship taxi and Jumia. • Conducting weekly staff meetings to provide updates and build a strong team with togetherness. • Managing account executive duties for corporate clients, invoicing, service reviews and reviewing their monthly reports
1 and half years
Account Executive at sept 2016 to feb 2018
•Managing and supervising corporate clients through developing and action planning and conducting service review meetings on daily basis of 100+ corporates. • Preparing regular client reports and attending client meetings • Developing plans to target new customers • Retaining existing customers like health camps. • Negotiating and closing contracts, maintain excellent client relationships, and continually build opportunity pipeline
Client Relations Officer at June 2014 to Sept 2016
•Managing the walk-in clients and calls to maintain effective communication with the clients • Following up on clients claims and providing timely feedback to clients. • Informing clients about company products, services and promotions • Addressing client’s concerns/challenges properly and resolving them within 12hours with limited escalation. • Understand client needs and customize existing business programs to meet their needs.
- Customer care and
- team work
Ms Grace Elkana
Mondo Ride Kenya
EA Customer service manager
Ms. Irene Nakatte
UAP Old Mutual Insurance Uganda
Client Relations Officer
firstname.lastname@example.org / email@example.com
Mr. Joseph Mukula Wesonga
IAA Health Care
Head of Underwriting