Skip to main content

Nantumbwe

Brenda
Logo

Call center

Phone Number: +256 705109023
Date of Birth: 23/09/1991
Gender: female
Marital Status: Single
Salary Expectation: 2000000
Driving Permit: No
Personal Statement:

My Name is Nantumbwe Brenda 26 years old holding a Bachelors Degree in Business Administration from Makerere University, am a dedicated, efficient flexible results oriented customer experience specialist with 3(three) years progressively responsible experience in corporate administration managing responsibilities in Multinationals, SMEs and Startups.

Demonstrated proficiency in coordinating programs and interfacing with professionals of all levels; coupled with strong ability to assess services and support, including human service programs and general information dissemination.

Profound knowledge of the company/organizational policies pertaining to budgeting and accounting coupled with outstanding knowledge of company laws and procedures.

Education

2012-2015

Bachelor of Business Administration at Makerere University

2 class Honors

2009-2011

UACE at St Mary’s Kitende S.S

A level Certificate

2006-2010

UCE at St. Charles Lwanga S.S

O level Certicate

1999-2005

PLE at Nakasro Primary School

Primary Level

Experience

2018 to date

Call Center Manager at Feb 2018

•Ensuring successful management of the call center; setting shift schedules, Trainings, setting disciplinary action and other duties in the call center. • Prepare weekly and monthly reports with numbers and completion rates for performance reviews. • Successful management of operations duties that assist in the day to day running of the company; like avail the team with airtime, field transport. • Negotiating contracts with suppliers like fleet companies and delivery companies like Friendship taxi and Jumia. • Conducting weekly staff meetings to provide updates and build a strong team with togetherness. • Managing account executive duties for corporate clients, invoicing, service reviews and reviewing their monthly reports

1 and half years

Account Executive at sept 2016 to feb 2018

•Managing and supervising corporate clients through developing and action planning and conducting service review meetings on daily basis of 100+ corporates. • Preparing regular client reports and attending client meetings • Developing plans to target new customers • Retaining existing customers like health camps. • Negotiating and closing contracts, maintain excellent client relationships, and continually build opportunity pipeline

2 years

Client Relations Officer at June 2014 to Sept 2016

•Managing the walk-in clients and calls to maintain effective communication with the clients • Following up on clients claims and providing timely feedback to clients. • Informing clients about company products, services and promotions • Addressing client’s concerns/challenges properly and resolving them within 12hours with limited escalation. • Understand client needs and customize existing business programs to meet their needs.

Skills

  • Customer care and
  • Flexibility
  • communication
  • team work
  • Negotiation

Languages

LanguageSpokenWritten
English GoodGood
Luganda GoodGood

References

Ms Grace Elkana

Mondo Ride Kenya

EA Customer service manager

+254 721499767

gelkana@mondoride.com/ gelkana7@gmail.com

Ms. Irene Nakatte

UAP Old Mutual Insurance Uganda

Client Relations Officer

+256 704865662

inakatt@uap-group.com / nakiryn0@gmail.com

Mr. Joseph Mukula Wesonga

IAA Health Care

Head of Underwriting

+256 754333376

josephmukula1992@gmail.com

  • Administration, Customer Service
  • Updated 2 years ago

To contact this candidate email nantumbwecmolb@gmail.com

Contact using webmail: Gmail / AOL / Yahoo / Outlook