CLIENT SERVICE OFFICER
Enthusiastic marketing and account management professional with creative ideas to ensure customer value. Self- disciplined with the ability to work under pressure and multi-task simultaneously in conflict of tasks history of achieving set targets. A very good team player with a view of attaining organizational goals, understand and learn from others.
Master’s in Business Administration Master’s in Business Administration at Uganda Management Institute (UMI)
CERTFICATE FOR MBA
2YEARS & 4MONTHS
Client Services Officer at Graphic Systems (U) Ltd
• Handle company’s portfolio of 20 corporate customers on a daily basis in terms of serving their printing and branding needs. • Identify current and future needs of the customers and draft proposals through working with designers and production team to develop appropriate packages for them. • Identify new markets or customers for the company products. • Make weekly customer management or sales reports to share with marketing manager. • Present client complaints to marketing manager and ensure these issues are solved. • Bidding for printing and branding jobs from my clientele. • Follow-up on jobs in-house till their complete and delivered to the client.
- • Interpersonal skills • Generating leads • Customer care skills • Networking • Persuasive and negotiation skills • Research and analysis • Online marketing • Detail- oriented • Problem solving • Crisis Management - Computer skills - Team work k
1) Mrs. Nakasaka Margrate
Uganda Management institute (UMI)
+256772658071 / +256701658071
3) Mr. Walama Henry
Milvik (U) Ltd BIMA
Head Customer Care
2) Mrs. Mugizi Sylvia
Graphic Systems (U) Ltd