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Banker - Technical Support

Phone Number: 0752002604
Date of Birth: 13/06/1986
Gender: male
Marital Status: Single
Salary Expectation: 3,000,000/=
Driving Permit: No
Personal Statement:

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with over three years’ of experience in Information Technology, I am excellent in working with others and making the best use of the available technology to achieve a certain objective on time and with excellence.


2 years

Bachelor's Degree at Kyambogo University Kampala

Bachelor Degree in Information Technology and Computing

2 years

Diploma at Kyambogo University

Diploma in Computer science



Technical Support at Equity Bank Uganda Limited

Configuration of POS machines for Acquiring, Agency and branch usage  Managing POS, EAZZY 24/7, Carding, Internet and SMS Banking technical support and problem resolution. This will involve error trouble shooting.  Provide management statistics concerning problem reporting, tracking and resolution  Assist in testing new/upgraded hardware/software in-house as well as in pilot branches before rollout of PAC products  Contribute and participate in the evaluation, development and implementation of major software changes, and the interfaces to support them  Develop recommendations for hardware/software changes to improve operations and solve problems  Monitor all problems reported for Channel Support from discovery to resolution  ATM monitoring and Uptime  Provide support to systems according to an “on-call” schedule and as needed Manage customer relationships for consumers of the Alternate channels products

2 years

IT Support at Equity Bank Uganda Limited

ATM Monitoring, troubleshooting & reporting  Handling service requests  Providing first line support to users  Installation and maintenance of software and hardware  Installation of IP phones  Preventive Maintenance & repair of ICT Equipment such as Computers, laptops, printers, servers, routers among others.  Training staff in ICT skills  Participating in testing & implementation of new software & Technology  Software updating  Anti-virus installation & updating  Installation of printers and scanners


ICT Lab Technician at London College of St Lawrence, Maya

Computer maintenance & repair  Anti-virus installation & updating  Diagnosing & troubleshooting IT Issues  Maintaining & trouble shooting the local area network  Supporting users with IT related issues  Participating in IT budget planning  Testing & implementing new technology & software

1 year

ICT Technician at Soroti District Business Information Center

Responsible for diagnosing & resolving hardware, software & client problems  Acting as the first point of contact for all IT & technical queries.  Developing & maintaining the infrastructure and systems to meet the company IT needs  Working within a TCP/IP network environment, including DHCP, DNS and Ethernet  Maintaining Computer hardware and software programmes  Provide secondary support for LAN administration.  Installing both software and hardware  Identifying the IT needs of the organization


  • Ability to identify, understand and give priority to urgent issues  Able to work on cross divisional projects  Able to develop, coordinate, delegate and work plan activities  Dealing calmly and professionally with challenging situations  Able to identify cost –effective technical solutions that meet business needs  Able to negotiate service contracts with partners and suppliers


English FluentFluent
Swahili GoodGood
Ateso FluentGood
Luo GoodGood
Luganda GoodGood


Mr. Godwin Twinobusingye

Equity Bank Uganda Limited

IT Manager


Ms. Susan Kobusinge

Equity Bank Uganda Limited

Systems Administrator

0751 921 671

Ms. Aisha Luyima

Equity Bank Uganda Limited

Manager, Payments & Channels

0705 747 967

  • Data Entry and Management, Information Technology
  • Updated 4 years ago

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