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Ogwal

Albert Ejon
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Customer Care Officer

Phone Number: +256781314476
Date of Birth: 08/03/1994
Gender: male
Marital Status: Single
Salary Expectation: 1000000
Driving Permit: Yes
Personal Statement:

My name is Ogwal Albert Ejon and possess a Bachelor’s degree in Microfinance. I am a Ugandan and in good spirit and sound mind.

I have a very good experience in Microfinance and had the opportunity to train with the Uganda Prisons Sacco where I obtained invaluable knowledge in the Microfinance industry. I also currently work as a Customer Relations Officer with Auto Lighters (U) Limited and learnt how to handle customers from all walks of life. Auto Lighters deals with car importation from Japan and I have gained expertise in terms of client handling, Custom Clearance and Driving.

I have excellent Computer skills in Microsoft word, excel, access, PowerPoint, Internet and email. I am familiar with all office equipment as well. I am a creative, innovative person, adoptive to challenges and open to working with others to set goals of any organization. possess excellent communication and interpersonal skills. I have the ability to work under pressure, capable of working with minimal supervision, and also self-motivated. I am fluent in spoken English, Kiswahili, Luo and Luganda. I am a team player as well and very reliable in team success.

In view of the job roles, I believe I am a suitable candidate for the job and I look forward to meeting with you at your convenience to tell you more about what I will bring to the organization.

Education

3 years

Bachelor in Microfinance at Kyambogo University

Bachelor’s degree in Microfinance

2 years

Advanced Level at St. Mary's Secondary School, Namaliga

Advanced Level Certificate

4 years

Ordinary Level at Luyanzi College

Ordinary Level Certificate

Experience

1 year

Customer Service Officer at Auto Lighters (U) Ltd

• Answer calls, return emails, and similar tasks • Provide various levels of customer service • Type documents, mail letters, and take notes • Schedule online meetings and manage daily calendar • Manage the social media accounts on Facebook and Instagram • Create presentations and sales materials to clients in my local market • Collaborate with writers, graphic artists, and designers to make advertising materials • Offer Professional Support to every client

1 year

Trainee at Uganda Prisons Sacco

Duties and responsibilities • Reviewed loan requests • Assessed clients’ financial status • Evaluated creditworthiness and risks of clients • Contacted clients to gather financial data and documentation • Analyzed risks and approve or reject loan requests • Calculated financial ratios (e.g. credit scores and interest rates) • Set up payment plans • Maintained updated records of loan applications • Followed up with clients about loan renewals • Monitored progress of existing loans • Did any other duties I was assigned

Skills

  • Customer Care Skills
  • Credit & loans
  • Computer Knowledge
  • Fluent in English, Kiswahili, Luo and Luganda
  • Communication and Interpersonal skills
  • Leadership abilities
  • Time management
  • Team player

Languages

LanguageSpokenWritten
English ExcellentExcellent
Luo ExcellentGood
Kiswahili Good Good
Luganda GoodGood

References

Otim Ronald Desmond

Auto Lighters (U) Ltd

Manager

0702101112

desmondotim@autolighters.com

Opiny ALex

Uganda Prisons Sacco

Manager

0788341470

opinyalex@gmail.com

  • Waiting
  • Updated 1 year ago

To contact this candidate email ogwalalberto@gmail.com

Contact using webmail: Gmail / AOL / Yahoo / Outlook