Customer Care Officer
My name is Ogwal Albert Ejon and possess a Bachelor’s degree in Microfinance. I am a Ugandan and in good spirit and sound mind.
I have a very good experience in Microfinance and had the opportunity to train with the Uganda Prisons Sacco where I obtained invaluable knowledge in the Microfinance industry. I also currently work as a Customer Relations Officer with Auto Lighters (U) Limited and learnt how to handle customers from all walks of life. Auto Lighters deals with car importation from Japan and I have gained expertise in terms of client handling, Custom Clearance and Driving.
I have excellent Computer skills in Microsoft word, excel, access, PowerPoint, Internet and email. I am familiar with all office equipment as well. I am a creative, innovative person, adoptive to challenges and open to working with others to set goals of any organization. possess excellent communication and interpersonal skills. I have the ability to work under pressure, capable of working with minimal supervision, and also self-motivated. I am fluent in spoken English, Kiswahili, Luo and Luganda. I am a team player as well and very reliable in team success.
In view of the job roles, I believe I am a suitable candidate for the job and I look forward to meeting with you at your convenience to tell you more about what I will bring to the organization.
Bachelor in Microfinance at Kyambogo University
Bachelor’s degree in Microfinance
Advanced Level at St. Mary's Secondary School, Namaliga
Advanced Level Certificate
Ordinary Level at Luyanzi College
Ordinary Level Certificate
Customer Service Officer at Auto Lighters (U) Ltd
• Answer calls, return emails, and similar tasks • Provide various levels of customer service • Type documents, mail letters, and take notes • Schedule online meetings and manage daily calendar • Manage the social media accounts on Facebook and Instagram • Create presentations and sales materials to clients in my local market • Collaborate with writers, graphic artists, and designers to make advertising materials • Offer Professional Support to every client
Trainee at Uganda Prisons Sacco
Duties and responsibilities • Reviewed loan requests • Assessed clients’ financial status • Evaluated creditworthiness and risks of clients • Contacted clients to gather financial data and documentation • Analyzed risks and approve or reject loan requests • Calculated financial ratios (e.g. credit scores and interest rates) • Set up payment plans • Maintained updated records of loan applications • Followed up with clients about loan renewals • Monitored progress of existing loans • Did any other duties I was assigned
- Customer Care Skills
- Credit & loans
- Computer Knowledge
- Fluent in English, Kiswahili, Luo and Luganda
- Communication and Interpersonal skills
- Leadership abilities
- Time management
- Team player
Otim Ronald Desmond
Auto Lighters (U) Ltd
Uganda Prisons Sacco