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Customer Service Representative

Phone Number: +256779304753
Date of Birth: 23/02/1988
Gender: male
Marital Status: Married
Salary Expectation: 700,000-above
Driving Permit: No
Personal Statement:

I’m an optimistic, energetic and self-confident individual who always willing to take company to a greater height through my hard work and dedication towards work. Am also ambitious and dedicated whenever executing any given task. Love to work in team, share ideas, making friends and working in a diverse cultures


2 Years

Diploma in Business Administration(Accounting) at College For Professional Development Ltd


1 year

Certificate in Business Administration at College for professional Development Ltd


4 years

Uganda Certificate of Education at Bata Modern Secondary School



10 months

Customer service Representative at KK Security Uganda

Purpose of the Job  To prospect, present business proposals, close sales, manage customer’s accounts to grow business, retain acquired accounts in company books and ensure that services offered are paid for. Reporting Relationship  Reports to Customer Services Manager Interact Directly  Operations and Technical departments Key Performance Indicators  Achievement of sales targets  Account management (reconciliation & payments)  Business growth & Retention  Customer satisfaction Duties &Responsibilities  Prospecting for business for the company’s products and services  Achieve sales targets as assigned  Handling incoming customer inquiries both by telephone & mail  Prepare and Process proposals, quotations & sales orders  In liaison with technical and operations departments, undertake field surveys for business quotations  Handling field customer inquiries & complaints  Manage a portfolio of clients by maintaining, updating and growing the company business, and ensuring that services provided are paid for  Ensure that customer activity records are maintained for management reviews and action  Undertake market intelligence activities in the designated area  Attend regular customer service departmental meetings.  Any other duty as assigned by management

11 Months

Supervisor at KK Security Uganda

  Ensure strict adherence to quality and ethical guidelines.  Managing and supervising the Guards force.  Investigate and compile the incident investigations reports to be forwarded to the plant manager.  Conduct the Security monthly SHE meetings in liaison with the OSHE Manager.  Conduct the Monthly security risk assessment of the Plant.  Act in absence of the Project Manager in attending the Head of Department’s Executive monthly meetings.   Ensure all the documentations are maintained as per  Compile and send weekly security reports to Project Manager to be submitted to the client on the monthly basis.  Give client security updates on daily basis.  Expected to act as a medium between client, the embedded guard force, and KK security management.  Are required to ensure that all safety procedures are understood and adhere to.  Ensure compliance of Health and safety Equipment regulations to all persons accessing the area by ensuring that they are equipped with personal protective equipment like reflectors, helmets at all time while in the premises.  Building the team by ensuring it is continuously improving, strong and cohesive, able to work unsupervised.  Assessing to ensure that goals and standards become the basis of the assessment and do spot check to see if they are being met. Examples: people, performance, resources, etc

6 Years

Security Officer/Dog handler at KK Security Uganda

 Protect property and lives by patrolling the area.  Monitor entrance of property through surveillance.  Identify visitors and ask for appropriate documents.  Guard against theft and maintain security.  Respond to alarms and calls of distress.  Stop suspicious people and ask for identification.  Investigate thefts and file police reports.  Call for aid if necessary.  Report rule infractions and violations. Apprehend criminals and evict violators.  Prevent passage of prohibited articles into restricted areas.  Check purses, pockets, and bags for suspicious items.  Remove weapons and stow away for later retrieval.  Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.  Regulate and monitor building systems. Inspect windows and doors to ensure locks are in place and working.  Secures premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment, and access points; permitting entry.  Obtains help by sounding alarms. Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.  Completes reports by recording observations, information, occurrences, and surveillance activities, interviewing witnesses, obtaining signatures.  Maintains environment by monitoring and setting building and equipment controls.  Maintains organization’s stability and reputation by complying with legal requirements.  Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.  Contributes to team effort by accomplishing related results as needed.


  • Certificate in Industrial fire safety and prevention trainings by Fire Systems Uganda
  • Certificate in Approach to Sucessful selling by KK Security Uganda
  • Certificate in Supervision training course by KK Security Uganda
  • Certificate in Dog Handler's course By KK Security Nairobi Kenya
  • Certificate in Basic Guard course by KK Security Uganda.
  • Leadership training skills at Nile Breweries Ltd-Mbarara
  • Incident Investigation Training skills at Nile Breweries Ltd-Mbarara
  • SHE training skills at Nile breweries Ltd-Mbarara


English FluentFluent
Luganda GoodFair
Kishwahili GoodFair
Kinyankore Fairfair
Luo NativeFluentFluent


Ingwara Betty Tebbie

KK Security Uganda

Customer Service Manager


Andeoye Charles

KK Security Uganda

Country Operations Manager


  • Human Resource
  • Updated 5 years ago

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