From my experience in the Customer Care industry as a Quality Assessor as well as previous experience in Customer Retention in a Call Centre where flexibility and multitasking was essential, I have attained good phone etiquette, organizational, interpersonal and communication skills, customer service and public relations skills through responding to various customers in regard to their queries and providing appropriate solutions within agreed response time to ensure customer satisfaction and relationship management.
In addition to my experience and personal qualities, I have a solid passion for offering excellent customer service therefore maintaining an Organizations’ good reputation.
BA (Hons) ARTS at MAKERERE UNIVERSITY
BACHELORS OF ARTS DEGREE
QUALITY ASSESSOR at EXQUISITE SOLUTION LIMITED
• Ensuring first call resolution by the agents. • Ensuring professionalism-through reinforcement of effective communication and delivery of accurate information and reliable services • Assessing and bench marking client satisfaction through customer surveys Customer satisfaction surveys • Monitoring and evaluating agent’s performance. • Contributing to the improvement of the customer satisfaction index • Evaluating customer interactions and rating the employees’ competency to service the customers in accordance with defined quality standards. •
- ORGANISATIONAL & NEGOTIATION SKILLS, GOOD PHONE ETIQUETTE, INTERPERSONAL& COMMUNICATION, CUSTOMER SERVICE& PUBLIC RELATIONS SKILLS
SIMON PETER OTINE
MANAGER KYC& CUSTOEMR MANAGEMENT