OKOT

From my experience in the Customer Care industry as a Quality Assessor as well as previous experience in Customer Retention in a Call Centre where flexibility and multitasking was essential, I have attained good phone etiquette, organizational, interpersonal and communication skills, customer service and public relations skills through responding to various customers in regard to their queries and providing appropriate solutions within agreed response time to ensure customer satisfaction and relationship management.
In addition to my experience and personal qualities, I have a solid passion for offering excellent customer service therefore maintaining an Organizations’ good reputation.