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Wandera

Vincent Wafula
Logo

Hotelier

Phone Number: +254723885180, +254721251291
Date of Birth: 29/04/1967
Gender: male
Marital Status: Married
Salary Expectation: Usd. 2000 - 3500
Driving Permit: Yes
Personal Statement:

Hardworking and dynamic Hotel / Lodge / Camp Manager with over 24 years’ experience in classified Hotels / Lodges / Camps; with an extensive background in Senior Hospitality Roles. Looking forward to take on more responsibility and new challenges in an exciting and ambitious hospitality establishment that has a culture of performance, accountability and recognition.

I have a relentless drive to deliver positive results; Necessary expertise and talent needed to achieve performance, goals and objectives; Excellent skills in managing business operations and revenue expansion activities; The ability to lead, multi-task and make sound decisions in a fast-paced Hotel / Lodge / Bush Camp environment; Results oriented individual who gets things done; Consistently works to maximize profits and contribute positively to all areas of a hotel; Easily drives sales and profitability through operational excellence by effectively planning, developing and implementing organization policies and goals; Superb leader and communicator who effectively motivates personnel to provide superior customer service; A track record of creating conducive environment in which all staff have the opportunity to reach their full potential.

Hands on with an eye for details leader who is not afraid to jump in and assist wherever needed, goes an extra mile to deliver results that will contribute to the overall mission and success of a business and in achieving the best financial results for the company, the owners & shareholders; I possess an analytical and practical approach to problem solving which always results in a win/win resolution for all parties.

Education

48 months

High School Certificate at Ruiru High School

Certificate

84 months

Primary School Certificate at Ganjala Primary School

Certificate

12 months

F & B Sales & Service at Kenya Utalii College

Advanced (Diploma) Certificate

13 months

F & B Sales & Service Management at Kenya Utalii College

Basic Certificate

Experience

17 months

HOSPITALITY MANAGEMENT CONSULTANT (Self Employed) at Viwa Caterers

VIWA Caterers that specialises in both outdoor and indoor catering. Our services includes site identification, site planning, venue decoration, budget planning, sourcing & planning accommodation, provision of food, beverages, manpower and service. We, plan the set-up, organize, coordinate and supervise various functions that include event management, corporate / private meetings, weddings, graduation ceremonies, banquets, seminars, conferences, outside catering etc. We provide Hotel / Lodge / Camp Pre-Opening Consultancy, Management Consultancy, Staff Training, SOPs Development, Menus Development, Hotel Set Up Consultancy, Hotel Equipment Procurement Consultancy, Stock & Revenue Cost Control Analysis and Reporting, Operation Check List Development.

20 months

OPERATION MANAGER (Logistics, Costs & Revenues) at Moivaro Investment & Trading Ltd (HQ) - Arusha, Tanzania,

Reported to the Group Operations Manager and Financial Manager on the performance of each Lodge / Camp. Managed the Overall logistic Operations of the Lodges / Camps with 350 staff in total by ensuring the Set Standards, Policies & Procedures were being achieved and exceeded in Logistics, Procurement, Revenue, Costs & Control Areas. Renegotiated several supplier contracts in order to reduce expenses. Achievements: o Developed and implemented Logistics, Cost Control & Revenue SOPs that greatly reduced Costs by 30%; and increased Revenue Collection by over 25%. o Trained Staff on Financial reporting, Procurement, Logistics, Costs & Revenue Management that Improved the Efficiency & Accuracy of Management Information System on financial reporting. o Reduced Pilferage by 35% through managing & Planning Accounting Procedures & Operation Cash o With Unit Managers, prepared the property budgets; and ensured purchases are within the budget. o Analyzed Orders, Supervised Procurement & Delivery process of the Supplies to Lodges & Ensured that they were prompt, accurate, well documented; thus reduced complaints on missing items. o Sourced Suppliers and maintained good working relationship to ensure consistence, availability & quality of products offered. o Reduced the Lodges’ & Camps’ Operation costs by 12% by daily analyzing all the expenses, Financial reports, revenues, local purchases & stores requisitions o Reviewed and Analyzed Monthly Revenue numbers and Guest feedbacks and took appropriate corrective action to improve. o Reduced Overall Food Cost by 10% and Beverage Cost by over 5% through accurate Costing, Pricing of all F & B Products, Stock taking coordination, Cost Control & Financial analysis. o Improved the Lodge / Camps’ Rating on Tripadvisor.Com from 2.5 to between 3.0 to 3.5 by Checking the quality of products offered, Customer Care & Acting promptly on the Clients’ feedback

37 months

LODGE GENERAL MANAGER (Three Star Kia Lodge) at Moivaro Investment & Trading Ltd - Ausha, Tanzania

Reporting to Operations Manager & responsible for management of the entire Lodges’ day-to-day operations with 40 Rooms and 80 staffs; Hotel buildings; Kia Airport Catering Unit; and Guest Safety as per OSHA Standards; Strengthened quality performance level by reshaping the culture, attitude and providing guidance and counseling to all staff & departments and achieved the maximum performance, profitability and guest satisfaction. Achievements: o Consistently earned recognition of owners and clients, for excellent performance o Developed & implemented good revenue & stock controls, stores & purchasing procedures and introduced new ideas that resulted in increased revenue by 10% in 2012 – 2013 o Managed aggressively all revenue & expense outlets to ensure profitability o Developed and prepared menus including pricing; Supervised Kitchen hygiene and HACCP Standards to improve on food quality and guest satisfaction o Improved hotel rating on Tripadvisor.com from 3.0 to 3.5 by implementing new strategies & Improving customer service standards in 2012-2014 o Communicated with the existing and prospective clients to establish a professional relationship. o Developed, Implemented & Handled Training Programs, Scheduling, Recruitment, Interviewing, Selection and Motivation procedures that increased service professionalism score by 5% o Developed & improved Staff work ethics, teamwork & attitudes by Conducting Training / Coaching /Counseling sessions, performance evaluations, discipline and terminations. o Ensured purchases are within the budget, timely produced financial & expenses prediction reports o As part of the Sales team, hosted Fam Tours, Site Inspections, Presentations & Networking events. o Consistently exceeded beyond expectation by over 6%, the lodge’s financial budget through Coordination, Implementing sales & marketing activities, participation in the trade fairs, Branding, Marketing strategies and Product promotions of the property that resulted in bonus rewards. o Motivated staff to be self-driven in achieving expected results and customer needs and exceeded Guest satisfaction scores by over 80% in all areas in 2012 – 2014 o Proposed and carried out various preventive maintenance, refurbishments and landscaping projects o Managed hotel Assets and oversee monthly Stock taking exercise completed by 1st of every month o Developed SOPs that Improved Service Standards resulting into increase of repeat business by 15% o Created favourable working relationship with the local community and corporate companies.

41 months

RELIEVER LODGE MANAGER - (Four Star Masai Mara, Samburu & Amboseli Sopa) at Masai Mara Sopa Lodges Ltd - Nairobi

Started as an F & B Manager / Assistant Lodge Manager in 2007; and then Promoted to Acting Lodge Manager in 2008. Responsible for Relieving Lodge Managers on Rotation basis for a minimum period of nine months at each Unit. Reported to the Group Operation Manager and Directors regarding the business performance and state of the lodge. Responsible for providing Leadership & Supervision to all areas of the Lodge Operations in accordance with the brand standards to achieve the best guest service and product quality; Ensured the efficient Management of all lodge departments, Inventory & Staffing. Achievements: o Participated in developing the Standard Staff Performance Appraisal Procedures & Formats for Measuring & Monitoring Staff Performance and improve Service. o Implemented Effective Open-Door Communication System across all departments to reach all staff o At Amboseli & Samburu Sopa, participated in Eco Tourism Auditing done by Eco Tourism Kenya, where both lodges were rated with Bronze Eco Rating in 2009 – 2010. o Established Organic Vegetable Garden at Mara Sopa that reduced Vegetable Costs by 60% in 2008 o Supervised refurbishment of the entire 100 Roomed Mara Sopa including waste management o Conducted daily briefings, addressing guest requests, concerns, departmental goals and VIP status o Evaluated and investigated guest complaints promptly to maintain service & product quality, resolved problems and took corrective actions that improved customers’ positive feedback greatly. o Maintained lobby presence to ensure guest receives personalized service & satisfactory relationship. o Ensured the lodge complied with the government laws and policies. o Supervised all aspects of staff recruitment, hiring, training, scheduling, leadership, supervision, Motivation, task delegation and termination that improved professionalism in service standards o Maintained Lodge Assets, Stock inventory levels and purchases to within budgeted Criteria o Created an operating environment that assured consistent guest satisfaction and developed a good working relationship with local community to promote and maintain business relationships o Scheduled maintenance upgrades for the buildings, rooms, laundry, F & B and other guest facilities. o Co-ordinated payroll, accounts receivable, deposits and local purchases. o Monitored lodge performance by verifying & analyzing guest comments & financial reports. o Co-ordinated and implemented sales and marketing activities for the property o Reviewed daily reservation reports, communicated relevant information and followed-up with the appropriate departments prior to guest arrival.

10 months

ASSISTANT LODGE MANAGER / F&B MANAGER (Four Star Amboseli Sopa) at Masai Mara Sopa Lodges Ltd - Nairobi

Assisted the Manager and in his absence; I was in charge of the entire 83 roomed lodge operations with 133 staff; Responsible for overseeing of the Pre – Arrival and Departure of all Guests; and delivering results that meets Guests satisfaction and the Company Financial Goals & Objectives. Achievements: o With Sales team, put together F & B packages & marketed the Products that increased sales by 7% o Supervised, co-ordinated and directed F & B Service, Menu development, Costing & Pricing o Verified & approved daily menus to monitor the quality and consistency of food production; and ensured they comply to the HACCP standards and guests received value for money o Reviewed and Supervised the Revenue numbers, Controls, Stock balances and Financial reports and took corrective action that increased revenue by over 7% o Developed F & B SOPs that consistently improved the quality of the Products & Service Standards. o Supervised and handled successfully various State & Presidential functions that increased revenue o Analyzed customer feedback on products offered, handled guest complaints, made decisions and took corrective actions promptly to satisfy guest needs and maintained tripadvisor.com rating to 5.0 o Enforced Policies and Procedures for staff, Appraised performance; Rewarded, Disciplined, Motivated & Developed employees for future succession that promoted guest services o Ensured the cleanliness and Tidiness of all food & beverage facilities including the Restaurant, Bar, Lounges, Kitchen, Storage and Conference rooms complied with the lodge hygiene standards. o Trained, Coached, Counseled & Guided staff; that consistently improved service standards & ethics o Ensured good safety practices of employees & guests by establishing OSHA standards o Monitored monthly stock exercise & the functioning of the Operating equipment to control stock o Supervised the Rooms maintenance & refurbishments that increased room revenue by 20% o Assisted in developing marketing strategies for room occupancy and food outlets o Co-ordinated F & B Specialty Setups i.e. Picnic Lunch, Sundowner, Bush Breakfast & Dinners etc. o At Amboseli Sopa, participated and excelled in Healthy and Safety Hygiene Auditing conducted by Federation of Tour Operators (from UK) that increased European business by over 10% in 2010.

7 months

TRAINING / F & B MANAGER at Five Star Ngurdoto Mountain Lodge - Arusha Tanzania

Reported to General Manager and was responsible for the overall management of F & B department and staff training; Operating equipment stock management; business improvement and managing budgets to achieve goals etc. o In charge of 40 Staff, 2 Bars, 3 Restaurants and 1 Room service F & B Outlets o Developed and planned daily menus to improve quality of food that ensured positive feedback on food production improved by 5% o Created a conducive work environment that improved employee relationship & customer service o Made business reservations and supervised corporate banquets, seminars, conferences and individual wedding parties that increased revenue by 20%. o On many occasions, successfully supervised, planned and coordinated presidential state functions that included 5 presidents all at once; and the USA Secretary of State, State dinner that ensured the budgeted revenue were exceeded. o Monitored and evaluated closely the functioning of F&B facilities & equipment to ensure efficiency and high standard of service. o Developed and implemented F & B SOPs that improved service delivery and positive customer feedback o Decided on the Service Style that made the Service Smooth and Uniform o Supervised service, handled guest complaints & made prompt decisions to satisfy guest needs o Established effective communication system that ensured customers received personalized service & improved the tripadvisor.com customer feedback from 3.5 to 4.0 o Supervised monthly operating stock taking exercise to control stocks o Established good employee and inter departmental relationship to build teamwork. o Developed together with the financial accountant, the F & B budget

12 months

TRAINING / F & B MANAGER at Afica Expeditions Ltd (AFEX) - South Sudan

Responsible for Supervision of all departments and Overseeing the financial procedures and controls are within the approved budgets; Ensure that overall repairs and maintenance of the property are followed through including preventive maintenance; Exercise & implement the cost saving measures to achieve the set budgets. o Motivated staff & maintained high standard of work ethic by implementing the company procedures. o Ensured all guests received the best service as per the SOPs o Created & maintained positive relationship with the communities to stabilize business o Ensured staff & guest health and safety procedures are in place both within the property & when participating in the outside activities like sundowners etc o Maintained high standard of staff & Camp hygiene & ensures kitchen conformed to HACCP standard o Analyzed financial & departmental reports to measure the performance of the individual departments and took corrective action. o Produced Operation reports to the Operations Manager to ensure all relevant information well communicated and acted upon o Planned, Supervised & Coordinated Monthly Stock & submitted stock report on time to Operations Manager o Ensured guest facilities were up to highest standard at all time & was rewarded with bonus by administration o Handled logistics, procurement; ensured that Stores & Stock controls are followed thus reduced Costs by 10% o Ensured that any sick staff & guest was given proper medical attention while staying at the Camp o Recruited, interviewed, hired and trained staff to ensure consistency of high standard of service o Established effective communication system & ensured guest received personalized service o Scheduled work, annual leaves, duty rosters, sick leaves & handled staff matters including discipline and rewards o Developed, planned and ensured Menus were balanced thus ensured the quality of food was stable and high class o Promptly dealt with guest complaints and compliments and ensured guests satisfaction was excellent

48 months

ASSISTANT MANAGER F & B / F & B DUTY MANAGER at Five Star Grand Regency Hotel (LAICO)-Nairobi

Assisted and Reported to F & B Manager; managed a team of more than 100 staff; 7 outlets and 7 bars. Responsible for maintaining the preferred brand standard, training; service coordination, stock taking; reserving and executing banquets and various functions & revenue management o Maintained effective employee relationship. o Effectively implemented company policies and procedures. o Coordinated F&B Service, Solved Problems, Monitored & Supervised the Healthy and Safety Standards. o Routinely analyzed revenue and cost control reports & measures to maximize profits. o Developed & Planned food & beverage Menus, Wine Lists & Cocktails to ensure quality and availability; and then effectively costed & priced them. o Planned & Coordinated daily and monthly stock taking exercise to control and monitor costs, revenue and equipment; and then produced reports to the administration o Routinely Planned, organized, coordinated and executed various presidential & corporate VIP banquets, conferences & seminars o Communicated with kitchen personnel the guest dietaries and special needs etc. o On daily basis, actively did duty management during breakfast, lunch & dinner service. o Recruited, interviewed, selected and trained outlet personnel o Supervised, Monitored & Reviewed time management, scheduling, sick leaves and staff disciple in adherence to company’s disciplinary & grievance procedure and labor laws o Provided leadership to staff, maintenance of hotel facilities & administration processes. o Provided management presence at outlets and ensured guests received personalized service.

58 Months

Bars Manager at Five Star Grand Regency Hotel (LAICO)-Nairobi

Reporting to Assistant F & B Manager, responsible for planning, organizing, coordinating and participating in the Pre-Opening of this 208 roomed luxury Five Star Hotel; Beverage & Wine List development; Revenue, Stock and Cost Controls to maximize sales o Trained Staffs and developed them for future succession on the Branded International Preferred Bar Service Standards & consistently achieved above 90% ratings. o Developed Beverage, Wine and Cocktail Lists to improve sales o Together with F & B Controllers, Implemented Beverage Revenue & Cost Control policies & procedures as per the set SOPs. o Planned & Coordinated stocking and control of 220 Room mini bars and exceeded customer satisfaction. o Trained Bar Staffs & Cost Control Clerks on Beverage Control & Bar Management and exceeded budgeted revenue target by 5%. o Continuously consulted with suppliers on new products in market; promoted products by upselling thus increased revenue. o Together with sales team, developed beverage sales packages, incentives & promoted products thus consistently achieved & exceeded sales budget o Supervised service team, handled customer complaints and compliments and made prompt decisions to ensure maximum customer satisfaction. o Supervised and coordinated monthly operating equipment stock taking exercise to control stocks within the set budget. o Prepared leave plan, work schedules and handled staff matters o Maintained open door policy to reach all staffs & ensured customer service delivery was always excellent o Supervised mis en place preparation, Service, cleanliness and tidiness of bar & bar implements. o Enforced professional work ethics, personal hygiene, staff and guest and safety policies

13 months

CATERING LECTURER at Kenya Hotel Institute -Nakuru

Responsible for developing, planning and coordinating the course curriculum, syllabus and training manual. Produced progress reports to the directors. o Participated in the college pre-opening o Lecturing food knowledge, beverage knowledge, service technics and styles, Cost control, safety & hygiene etc. as per the syllabus o Recruited, Interviewed and Selected students o Conducted practical training and demonstrations on food production and service styles to both students o Conducted refresher courses to working personnel to improve skills o Implemented college policies and procedures to ensure highest standards were achieved. o Created a conducive learning environment to ensure all students were happy & motivated o Appraised students’ performance by conducting exams & producing reports to the directors o Examined and evaluated students to assess the level of understanding. o Supervised and ensured the college and student hygiene was highest o Developed the college ethics for all students o Made decisions on arising matters, handled student matters including disciplining o Together with the director and sales team, developed sales & marketing strategies to brand the college and enroll more students thus increase revenue

17 months

RESTAURANT & BARS SUPERVISOR at Five Star Safari Park Hotel -Nairobi

Responsible for welcoming and giving farewell to guests, supervising, planning, organizing and coordinating service; and ensure guests receives first hand attention; analyze and produce accurate sales reports and make table reservations o Supervised mis en place preparation, approved and monitored stores requistions o Supervised continuously service team and service delivery to ensure guest satisfaction o Supervised and monitored bar & restaurant cleanliness and tidiness and general hygiene o Developed, planned and prepared beverage sales promotions and incentives o Evaluated and handled guest complaints and compliments; and took corrective actions to ensure customer needs were attained o Handled staff matters including leave plans, duty rosters and discipline o Trained and motivated staff to maximize staff returns and improve service o Supervised billing and accepted payments to increase revenue o Implemented hotel policies and procedures to maintain the set standards o Established effective customer care and service by ensuring every guests received personalized service o Planned, organized, coordinated and Supervised mid and month end stock taking exercise for operating equipment o Reserved business booking, prepared the set-up of the conferences, seminars and banquets as per the contract agreement to maximize revenue o Implemented the Kitchen HACCP and company OSHA standards

24 months

FOOD & BEVERAGE ATTENDANT at Five Star, Mt. Kenya Safari Club-Nanyuki

Responsible for welcoming, serving, accepting payment and giving farewell to guests; ensured guest received highest standard of service and were happy. o Mis en place preparation o Cleaning and tiding service implements, furniture and the property o Set and dressed service tables on timely basis as per the SOP o Prepared and brought stores requisitions to ensure availability of items o Provided guest service as per the set standard o Participated in sales promotion by suggesting the weekly and monthly sales products and achieved rewards for exceeding the targets o Summarized sales and prepared sales report at the end of the shift to the management and always achieved F & B sales target o Assisted guests and referred guest complaints to my immediate supervisor o Participated in implementing company policies and procedures o Maintained excellent inter personal and departmental relationship o Participated in mid and month end stock taking exercise of the operating equipment including linen and ensured control measures were achieved

Skills

  • Pre- Opening New Hotel / Lodges / Camps, Refurbishment of Old Hotel /Lodges / Camps, F & B Operations, Rooms Division, Hotel Administration & Leadership, Menu Development; Kitchen & HACCP Management, Procurement & Stock Management, Financial Analysis & Reporting, Verbal & Written Communication skills, People Management & Team building; Public & Customer Relationship, Decision Making, Translating Business plan into action; Marketing and promoting the business, responding quickly to any business opportunity; Superb Excel and Microsoft Word & Hotel Automated Systems e.g. Micros Point of Sale, Resrequest and Fidelio System; Pro activeness in Planning, organizing & coordinating ahead, Recruiting, Training, Developing & Motivating Staff, Hotel Supervision, Implementing Policies & Procedures, Maintaining Operation & Hotel Standards, Track Record of delivering Financial Results, Evaluating competition from competitors, Employee Appraisals, Site Inspection, Venue Preparation and Set Up Skills

Languages

LanguageSpokenWritten
English FluentFluent
Swahili FluentFluent
French BasicBasic

References

Dickens Okwach

Grand Regency Hotel

Executive Chef

+254-711-620169

okwachdickens@gmail.com

Raymond Nzioka

Masai Mara Sopa Ltd

HRM Manager

+254 720124337

raymondnzioka@yahoo.com

Faith Mwangangi

Moivaro Lodges & Tented Camp

Catering Project Manager

+255759489776

kayfahh@yahoo.com

  • Consultancy, Hotel Management, Operations Manager, Trainer
  • Updated 3 years ago

To contact this candidate email viwa1967@yahoo.com

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